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Shipping is on us for all jewelry orders over $50.
Processing timelines vary by piece, reflecting the care taken in each design.
Shipping policy
At ÀṣàHua, each order is prepared with care and attention to detail. Our shipping process is designed to be transparent and reliable while honoring the time it takes to deliver quality.
Order Processing
Orders are processed within 3 to 5 business days, excluding weekends and holidays. During this time, each piece is inspected and packaged before shipment.
Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Delivery Timeframes
United States
After processing is complete, delivery within the United States typically takes 5 to 10 business days, excluding weekends and holidays.
International Orders
For international destinations, delivery times may range from 10 to 30 business days, depending on location, customs procedures, and local carriers.
Delivery timeframes are estimates and may be affected by factors beyond our control, including holidays, weather conditions, customs processing, or high carrier volume.
Estimated Delivery Time
Estimated delivery time is calculated as:
Processing Time + Shipping Time
Shipping Destinations
ÀṣàHua ships to the United States and select international destinations. Available shipping options and rates are displayed at checkout.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and are the responsibility of the customer.
ÀṣàHua is not responsible for delays caused by customs clearance or international shipping authorities.
Shipping Accuracy
Please ensure all shipping information is entered correctly at checkout. ÀṣàHua is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete address details provided by the customer.
Lost or Delayed Packages
Once an order has been shipped and handed to the carrier, delivery is managed by the shipping provider. If your package appears delayed or lost, we recommend contacting the carrier directly using the tracking information provided.
If additional assistance is needed, you may contact us at business@asahua.com, and we will do our best to support you.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the packaging and item so we can assist accordingly.
Contact
For questions regarding shipping or delivery, please contact us at:
